I recently won two items on the monopoly stickers via Mcdonald's Monopoly promotion.One donut and one sundae.
I went to a London drive thru,paid for a double cheeseburger and medium fries for £2.58 and also ordered my free donut and sundae at the same time. The guy at the second window quite abruptly asked me for the two free monopoly tickets which I gave to him. I then collected my order at the third window and later on found that the donut was missing..
Now I can hear you saying,'Big deal so you lost out on one free donut, there are kids dying of starvation abroad get over yourself.' Well maybe I could let it go if this was the first time I had trouble at a Mcdonald's drive thru but it's not the first time I've had an incorrect order at this drive thru and aside from that I am a paying customer and I have spent a small fortune at this particular branch over many years so I decided to contact mcdonalds UK to hear their view.
The response from Mcdonald's Uk was to refer me to the franchisee who they mentioned by name,I then got a response from a personal email address from a lady who I can only assume works on his behalf:
This is a typical response you get from a blue chip company in the UK it is just lipservice,although the tone is nice and professional there is no effort to resolve the issue,the missing donut and inconvenience caused.I brought this up and got this:
So basically I got thanked for providing free of charge mystery shopper services and was offered 'a couple of monopoly stickers' I don't know exactly how many or whether there are any winners in this 'couple' but it's just a lazy response.At the very very least i would expect the offer of a donut and really there should be an offer of something for the inconvenience caused and for providing them with valuable feedback. Basically this has got to a stage where I've wasted a load of time on this and got nothing but empty lipservice.Well McDonald's can stick their stickers,their donuts and everything else they sell and I will take my custom elsewhere,at least KFC offer a 20percent discount on your next order with a survey completion referencing your last receipt.
Poor showing from one of the biggest names in the business world,it also highlights the fact that you are essentially dealing with a small business,each branch has a franchisee and customer service varies.
I went to a London drive thru,paid for a double cheeseburger and medium fries for £2.58 and also ordered my free donut and sundae at the same time. The guy at the second window quite abruptly asked me for the two free monopoly tickets which I gave to him. I then collected my order at the third window and later on found that the donut was missing..
Now I can hear you saying,'Big deal so you lost out on one free donut, there are kids dying of starvation abroad get over yourself.' Well maybe I could let it go if this was the first time I had trouble at a Mcdonald's drive thru but it's not the first time I've had an incorrect order at this drive thru and aside from that I am a paying customer and I have spent a small fortune at this particular branch over many years so I decided to contact mcdonalds UK to hear their view.
The response from Mcdonald's Uk was to refer me to the franchisee who they mentioned by name,I then got a response from a personal email address from a lady who I can only assume works on his behalf:
This is a typical response you get from a blue chip company in the UK it is just lipservice,although the tone is nice and professional there is no effort to resolve the issue,the missing donut and inconvenience caused.I brought this up and got this:
So basically I got thanked for providing free of charge mystery shopper services and was offered 'a couple of monopoly stickers' I don't know exactly how many or whether there are any winners in this 'couple' but it's just a lazy response.At the very very least i would expect the offer of a donut and really there should be an offer of something for the inconvenience caused and for providing them with valuable feedback. Basically this has got to a stage where I've wasted a load of time on this and got nothing but empty lipservice.Well McDonald's can stick their stickers,their donuts and everything else they sell and I will take my custom elsewhere,at least KFC offer a 20percent discount on your next order with a survey completion referencing your last receipt.
Poor showing from one of the biggest names in the business world,it also highlights the fact that you are essentially dealing with a small business,each branch has a franchisee and customer service varies.