@SP_EnergyPeople Charging for Parking with no Warning @britishgas

Having used the lacklustre British Gas for years I have experience of the boiler care market. Despite British Gas's constant spamming and sales calls, dismissive customer service team & constant pressure to buy a new boiler they at least got one thing right,they never ever even thought of asking for parking charges when visiting the property.The same cannot be said of Scottish Power who in the very first visit quite inexplicably requested for parking money which has shocked me particularly seeing as they already have my bank details signed up to a £18 per month boiler care package which should see a nice profit for them long term because the boiler is in perfect working order.

I still haven't got this sorted with them but rest assured if they do not waive this parking issue I will be forced to look elsewhere. How can they expect to compete with British Gas? The parking charges levied on every single visit would exceed the policy! Typically these boiler engineers pop in for 10-20 minutes ,check a correctly functioning boiler then leave. Are they struggling so much financially as a firm that they need a couple of quid for parking?

Whether you think the parking charges are justified or not,they are not charged by competitors and are not mentioned in the application process which I went through with a fine toothcomb.

Also strange was the use of a subcontractor which smacks of a company that has poor coverage service wise.

So far I have one call basically the jist being they charge for parking 'so deal with it' and a response from the executive team that basically ignored the whole complaint and directed me to reschedule the initial appointment which never actually took place due to the parking issue.

Let's see if Scottish Power customer service can deal with this matter accordingly, I'm not holding my breathe judging by the experience so far.