Errr not exactly. Hills tried to point to some hidden Ts and Cs that state the bet is only valid upto 60mins,the winning goal was scored in Overtime. Well it would have been nice if this was written directly by the bet!
Looking at the advertising online this can only be viewed as underhand by Hills and I'm disappointed because I actually viewed them as one of the good guys.
I also note how reluctant Hills and all bookies are to give out their CEO's details,they never know the name of the boss or his/her contact details which is as convenient for them as it is unprofessional.They get credit for a 0800 phoneline but lose this for the evasive way they gave details for complaint contacts and CEOs details.
Generally Hllls are ok,their website is ok,their service is ok,but on this occasion they have come up short.
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ReplyDeleteIn the interests of transparency the stake of the bet in question was refunded by Hills after several emails were pretty much ignored by customer services staff.Hills eventually took action after CEO was contacted
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