888sport have loads of enhanced offers , they are all over Twitter and the internet offering various new customer enhanced odds offers.Sounds good right? Well the opening gambit may be good but the ongoing customer service is lousy.The response time listed for emails is 24hours which is pretty useless if you have a query for an offer or event that takes place in the next 24hours.The mobile site is ok but is cumbersome and trying to find the live chat feature us like searching for the Holy Grail,it's exasperating and laboured.
I have found the @888support and @888sport Twitter handles to be totally unresponsive although they seem to have time to post unfunny comments and tweets inaccurately described as 'banter'.When you do get an email back from customer services it is disappointing and lacking empathy although this is not a feature confined to just this bookie in fairness.
The website is usable for placing bets and I'm sure regular users get by just fine ,the problem comes when you have a problem or a query,the response times and lack of Twitter service is simply unacceptable.
In summary you may wish to take advantage of the new customer offers but you will most likely have to look elsewhere for a regular bookie for day to day use,that's if you value your sanity.
In the interests of transparency 888sport did get back to me eventually via Twitter direct message resolving the issue over 2 days since the initial query.The slow response time aside they resolved the matter and gave a goodwill gesture for any inconvenience caused.
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