@Unibet abysmal Verification Process.Avoid!

My experience with Unibet went from the sublime to the ridiculous.

I got a £100 'bonus' from them having won a prize draw I was entered into for doing a customer experience survey for them. The bonus required wagering of £100 so I placed a bet on a hockey game for £100. About half an hour later after placing the bet I was informed the bet was being voided (while the team I bet on were leading 2 nil and went onto win the game). The market was up,I placed the bet and this inexplicable void came in,fishy I thought.I looked into it and the game was scheduled to start at 9.30am ,Unibet claimed my bet was struck at 9.30.19 Basically they were saying the game had started, alledgedly for 19 seconds, the puck may not have even been dropped by 9.30.19 but that was their argument despite the fact they had the market open,so who's fault is that I wonder?

So after that I wagered another bet for £100 which lost. Did I gt a second chance to void a bet like Unibet got with my initial bet? Of  course not but who cares? That's £100 in the pockets of Unibet so why would they care?

Luckily I went on to have a decent winning bet later on so I went to make a withdrawal. All of a sudden Unibet now wanted verification of my ID ! I had been depositing and withdrawing on this account for weeks before with no issue. Now all of a sudden I was a suspected money launderer or criminal underworld black market dirty cash kingpin. On Trustpilot I see others have had the same nonsense from Unibet with regards to verification they need to get their house in order.

The verification process is very frustrating,the arrogant customer service staff are clueless on live chat and are constantly changing the story with what documents are needed and how the pictures of documents should be taken. By the end of the picture taking process I could have given David Bailey a run for his money. If it wasn't for a half savvy guy called Jake on there I don't know what I would have done to get money which is rightfully mine!

I contacted the boss Henrik Tjarnstrom who ignores tweets and seemingly ignores emails as well which is disappointing and poor from Unibet.

Unlike 888sport the Unibet new customer offer is pretty lousy so don't even bother with that,just stay away unless you want grey hair before your time.